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| Enterprise
Architecture Process Management |
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"No matter how
hard individuals work,
they cannot overcome
a flawed process design,
much less the burden
of no design at all."
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Michael
Hammer, co-author
of Reengineering the
Corporation, in his
book The Agenda |
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Process,
an alternative way of looking
at an organization and what
it does
Since
we are living in a customer-driven
world, it would seem natural
for companies to orient
themselves around what customers
care most about: the creation
of value for them. Yet in
far too many companies,
the actual creation and
delivery of customer value
is not the responsibility
of any particular individual. |
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One
searches in vain for
people who are focused
on and responsible
for the end-to-end
work of filling customer
orders. Instead, the
work that creates
results for customers
is broken into pieces
and scattered across
numerous departments
and units. One person
takes the customer
call, another gathers
needed information,
a third decides what
is to be done, a fourth
takes action, and
no one oversees the
whole thing. These
companies suffer from
a crisis of process. |
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| Process
has a precise definition:
an organized group of related
activities that together
create a result of value
to customers. What often
prevents methods used in
some firms to create value
from being called process
is the missing of "together"
and "organized"
notions. Traditional organizations
are not friendly to processes.
They are structured around
departments, each focused
on one task and that task
alone. In such organizations,
no one knows or cares that
others are doing related
work. There is the risk
of task duplication, delay,
and loss of quality control. |
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Managing
your process
Your
business processes and their
output is your real interface
with your customers. Modeling
and analyzing your business
processes enables you to
develop your organization
and improve its effectiveness
and quality of work. Ensuring
a smoothly running business
process is critical in maximizing
the added value you are
providing to your customers.
Managing the key processes
efficiently is critical
to the success of the company. |
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Such
methodology generates
a lot of documentation,
communication and
analysis needs. To
cover them, BPM tools
are a great help above
all to keep your process
repository up to date. |
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Benefits
The
greatest advantage of process
orientation is that it helps
you understand how things
are really done in your
organization, revealing
problems, bottlenecks and
inefficiencies that could
remain hidden in a typical
organization that is on
the face of it functioning
normally. Process Management
also helps you: |
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Reduce
lead times |
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Decrease
costs |
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Improve
internal efficiency |
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Improve overall quality |
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Increase customer
and employee satisfaction |
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